FAQ

From time to time we DO go to fairs and markets. Usually we go to showcase our products, launch new products, and test new products. Please bring your friends and family to these affairs. They may like my baked goods! 😌 We announce these in our Facebook®️ and Instagram®️ pages. Links are at the header and footer of this website.

Arrangements and ModBaskets™️that include fruits and/or flowers can be ordered for Pickup Only! These items are very delicate and highly perishable. The problem is that we have found that the carriers are very unreliable and even careless in the handling of these items. That is why we were forced to decide to offer these type of items for Pickup Only! We are very sorry for the inconvenience. We are sorry that we cannot be responsible for these items once they are picked up from our store. Fruits and flowers are natural products subject variations in appearance, size, color, and taste. We try very hard to provide you with the best available. We also try very hard to match these items to their appearance in the photos in the product catalog. All fruits and flowers are sourced locally for freshness. We cannot offer refunds on these items once they are picked up.

Because of the perishable nature of our products, we CANNOT accept returns. We can issue refunds for damaged product or products sent in error, or if you choose, we can send you a replacement if it is available. Please e-mail me with details of the grievance and photos if appropriate to: marie@modbaskets.com.

Please come and visit! We are open on Fridays 2 PM to 7 PM. We may surprise you with limited edition products and even specials! We love our customers and are very happy to see you! We are located at 2604 E Fox Hunt Dr, Sandy, Utah 84092-3343. There is a Google map at the bottom of the home page for your convenience. Hope to see you soon! 💞

Please e-mail me at marie@modbaskets.com and I'll do my best to answer your questions or concerns.

You can make changes to your payment options and change or pause your subscriptions by logging into our site and selecting: My Subscriptions tab. There you can cancel, pause or change your subscriptions. Select the Update Payment Method link to change payment details. If you run into trouble please contact me at Marie@ModBaskets.com and I can take care of it. Thank you for your business! 💞

Yes, you can pickup your products at our address: 2604 E Fox Hunt Dr, Sandy, Utah 84092 during our Store Hours 2 PM to 7 PM every Friday. Just select ModBaskets Home as your Delivery Method. No Shipping Charges!😊

Normally we don't, but "Never say never." If you think I can help with something, please e-mail me at marie@modbaskets.com with your request and I will see what I can do.

Our sourdough products have options for automatic orders (subscriptions) found at Shipping Methods for weekly, bi-weekly, and monthly recurrent orders. If you are interested in other products please e-mail me at marie@modbaskets.com to see how I can accommodate you.

We try as hard as we can to match the looks of our products to our photos. Because all our products are individually handmade at my kitchen, there may be some variations in color and appearance. All of our ingredients are hand picked and prepared to perfection. Sourdough is a LIVE entity and is subject to variations as well. Gift ModBaskets™️are handmade and each is "one-of-a-kind" prepared with love and utmost care for each individual order. Again, we try our best to match the look of the photo shown in the website. We will contact you if there are changes, to get your approval.

PLEASE!!! Let me know if you or the intended recipient of my products have allergies to food ingredients (gluten, eggs, dairy, dyes, pollen, etc.) We process peanuts and tree nuts. It may be possible for me to adapt a ModBasket to your specific needs, since each is custom handmade. For bakery items it is harder to comply, but I can try. Contact me at Marie@ModBaskets.com with any questions or concerns. I will do my best to please you, but it may NOT be possible. The safety of our customers is of utmost importance for me! I CANNOT REFUND YOU IF YOU FAILED TO LET ME KNOW OF ALLERGIES BEFORE ORDERING.

Because of security and safety issues we prefer NOT dealing with cash. We DO NOT accept check either. We prefer Credit Cards and Debit Cards or PayPal. At our Store or during in person events we use Square® scanners. Thank you for your understanding!